Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://monteverne.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you, and how you interact with the Site. We refer to this as “Device Information.”

When you make a purchase, we also collect specific details such as your name, billing address, shipping address, payment information (including credit card numbers, Klarna, PayPal), email address, and phone number. We call this “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Collect Information

  • Cookies – data files placed on your device, often including a unique identifier. Learn more and how to disable at www.allaboutcookies.org.

  • Log Files – track actions on the Site, collecting IP address, browser type, ISP, referring/exit pages, and date/time stamps.

  • Web Beacons / Tags / Pixels – electronic files used to record browsing information.

How We Use Your Information

We use your Personal Information to:

  • Fulfil orders placed through the Site (process payment, arrange shipping, provide invoices/confirmations).

  • Communicate with you regarding orders or inquiries.

  • Screen for potential risk or fraud.

  • Provide marketing communications when aligned with your preferences.

  • Improve and optimise our Site through analytics.

Marketing & Communications

  • Email Marketing: With your permission, we may send you emails about our products, services, and promotions.

  • SMS Marketing: By providing your phone number, you agree to receive recurring automated marketing text messages (e.g. cart reminders, promotions). Message & data rates may apply. Reply STOP to cancel or HELP for support.

  • You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our communications or contacting us at support@monteverne.com.

Sharing Your Information

We share your information with third parties to help us use your data, as described above. For example:

  • Shopify: powers our online store. Read more here.

  • Google Analytics: helps us understand how customers use the Site. Read more here. Opt-out here.

  • Facebook Ads/Pixel: used to deliver targeted advertisements.

We may also share information to comply with UK laws and regulations, to respond to lawful requests, or to protect our rights.

Klarna Payments

In cooperation with Klarna Bank AB (publ), we offer the following payment options:

  • Pay Later 30

  • Pay in 3 instalments

  • Pay Now

Your personal data will be processed in line with applicable data protection law and Klarna’s privacy notice. Learn more here.

Behavioural Advertising

We use your information to provide targeted ads or marketing communications we believe may interest you. Learn more about targeted advertising: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at:

Your Rights (UK & EEA Customers)

If you are a UK or EEA resident, you have the right to:

  • Access the personal information we hold about you.

  • Request correction, updates, or deletion.

  • Object to processing for direct marketing purposes.

If you wish to exercise these rights, contact us at support@monteverne.com.

Please note that your data may be transferred outside the UK/EEA, including to Canada and the United States, where our service providers (such as Shopify) operate.

Data Retention

We retain your Order Information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless and until you request its deletion.

Do Not Track

Please note, we do not alter our data collection practices when a “Do Not Track” signal is received from your browser.

Contact Us

For questions, concerns, or complaints regarding our privacy practices, please contact us at:

Monte Verne Ltd
Privacy Compliance Officer
85 Great Portland Street, First Floor
London, W1W 7LT
United Kingdom

Email: support@monteverne.com